Online Help

If you have any questions about Redstar Elite Program, please click Q & A.

E-mail Us

If you want to share your hotel experience with us, please send us an e-mail to Redstarelite@Redstarhotels.com

Telephone Us

If you want to use Redstar Elite automatic or man-made service system more extensively, you can dial（86-25）84702888 or 800-8289168 (Total free in China).

Redstar Elite Automatic Service System is an exclusive service for Redstar Elite Members. You can easily reserve rooms, check RedstarPoints, transfer RedstarPoints, replace member cards, and enjoy other associated services.

Fax Us

Have you ever wondered about the status of your RedstarPoints? Please fax a copy of your hotel bill, including your membership number and contact information to (86-25) 84700860. We will contact you as soon as possible.

Mail Us

280 Jianguo South Road,Hangzhou,china